Outgoing Global Volunteer (oGV)
All you need to know about Outgoing Global Volunteer.
Description
Outgoing Global Volunteer team is responsible for creating local strategies on converting opens to applicants, applicants to accepted and accepted to approved, decrease the process time at the local level between the customer flow stages.
As a member of this Front Office unit, you need to have a good understanding of the product (GV) and also know how to manage a goal orientation. EXPA is the platform where AIESEC members use to manage the Exchange Participants (EP).
Both teams shall track on applicants, developing the EP Flow to assure growth in conversion, create a concept of promo offline and online when needed, collaborate with Marketing and PR department in order to create intern campaigns and last, but not least, to have a cool journey in the organisation.
oGV main responsibilities:
Customer support at all stages of the process
IR Partner support (HE) at all stages of the process
Guarantee through co-delivery the delivery of the 16 Standards
Potential customer raising through offline promo
Promote IR partners projects
Alignment over NPS and Standards survey
Tracking of customers
Knowledge to have:
Conversational English knowledge
Calendar management
Effective communication
Accounting (keeping track of customers) knowledge
Basic sales skills
What you might need:
pageoGV Tracking ToolpageStandards and Satisfaction (S&S)pageSignUP - TutorialLast updated